Returns & Exchanges

At IPawsPlus, we want you and your pet to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items. If a product doesn't meet your expectations, simply follow our streamlined process for a quick refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Items

  Safely place the unused items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Attach the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.